FAQs
Have a question ? We are here to help.
How long does shipping take?
In-stock items ship within 24 hours. Custom-made items, such as personalized Tallit and Tefillin bags, require 30-45 days of meticulous craftsmanship before they are shipped.
Complimentary insured shipping within the United States. Ships from our Florida studio within 2-3 business days; delivery in 3-5 business days, tracked, insured and signature required.
Canada: tracked and insured shipping calculated at checkout. Delivery 7-12 business days. Duties and import taxes are the responsibility of the recipient.
Free 30-day returns within the United States - we send a prepaid, insured return label. Canada: returns accepted within 30 days, return shipping paid by the customer. Boards must be unused and in their original packaging.
Each board is a single, one-of-a-kind piece, packed by hand in protective gift packaging. If a piece arrives damaged, send us a photograph within 48 hours for an immediate full refund.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I customize my order?
Yes! We specialize in custom embroidery for Tallit and Tefillin bags. You can add Hebrew or English names to make your 'Hiddur Mitzvah' truly unique.